We can ship orders to the contiguous 48 states and Washington, D.C. Including Alaska, Guam, Hawaii, Puerto Rico. Please note that we are unable to ship to P.O. Boxes and APO/FPO addresses. Please see the Shipping Policy for more details.

For product in stock, we'll arrange shipment the same day after your order were placed successfully. It may take 3-6 business days to be delivered.

You can try to increase the distance between the nozzle and the printing bed which can reduce the first layer of adhesion.

Moisture can impact material performance and print quality. We recommend 3D printing enthusiasts invest in a filament dryer for all types of filament, not just ours, to enhance long-term storage practices and achieve superior printing results. Please refer to the“Drying Time" table for suggested drying times.

Slicer settings such as retraction, cooling, temperature, speed, and seam location significantly impact print quality. Consult our print settings document or join our Discord for assistance.

Brittle filament is a sign of moisture absorption. We recommend drying the filament and storing it in an airtight bag or container.Please refer to the“Drying Time”table for suggested drying times.