Solved the problem perfectly and professionally. I had a bad spool of PETG that refused to print any. Coco let me know that this can sometimes happen and felt that offering a replacement spool would remedy the situation which it absolutely did and now I'm back to printing!

I was very glad to hear back from Ashley. She helped with the first step of our project, identifying the material. While we know it is carb board it only helps us to be able to tell the exact information. Thank you to Ashley for taking time to find this out for us.

Even though I still have not solved the issue with the new roll of filament. I’m working on it. The steps outlined in the emails and the offer for continued support enables me to give the highest rating of support to Iris and the company for which she works. I hope that my praise that I wrote in my Amazon review accurately reflects the estime that should be given to an employee such as Iris for her tenacity to help solve an issue with a purchase of Overture Gold Silk filament. I will continue to buy Overture materials as they have consistently worked reliably for me in the past. Keep up the great work.

Problem was addressed in a timely manner. Response was understanding and concise. My problem, which was a missing shipment, was amended by shipping out a replacement package that I received very quickly. The resolution was efficient, and was exactly what I needed, no additional complications. No complaints here!

Overture products are solid! I run a small business and their filament is my go-to for just about every project. Customer service is quick to respond and very helpful!