Return & Exchanges
At Overture, customer satisfaction is always our top priority.
Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed.
If you are not satisfied with the items you received, we can easily arrange an exchange or a refund for you. We are here to help! Please feel free to submit a ticket if you have any issue with your order!
14 Days Refund & Returned
All returns for refund must be postmarked within fourteen (14) days of the date the item was delivered to the designated shipping address. If you have received a defective or damaged item, please contact us immediately at customer service at service@overture3d.com
*Please note, you will be responsible for all return shipping charges. Please kindly understand.*
*If the package is damaged or lost during transit, please contact customer service for returns and exchanges. We will cover the shipping cost for exchange and refund.*But please have to send email to use to talk with us at first.*
Cancel Order
We accept order cancellations prior to product shipment or production. If the order is cancelled, you will receive a full refund. We cannot cancel an order if the product has already shipped.
Conditions for Returns
- Items returned within the guarantee period must be sealed and unused.
- We do not accept returns for items that have been used or are not in their original packaging.
Resellers and Third-Party Purchases
- We do not have any authorized resellers at the moment.
- If you purchased our filament from third-party platforms (Amazon or Ebay etc.), please handle returns and refunds directly through the related platform.