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At Overture, we are committed to delivering high-quality products and ensuring customer satisfaction. Our warranty policy is designed to provide you with peace of mind regarding your purchase.

30-Day Warranty Coverage

We offer a 30-day warranty starting from the date you receive your package. This warranty covers defects in materials and workmanship, ensuring a satisfactory experience with our products. A replacement will be provided once we confirm the quality issue.

How to Initiate a Warranty Request

To initiate a warranty request, please contact our customer service at service@overture3d.com with the following information:

  • Order number
  • Relevant product name, quantity, and batch number
  • Detailed description of the quality issue
  • Photos showing the issue
  • Shipping address
  • Providing this information will help us evaluate your claim and assist you more efficiently.

    Exclusions from Warranty Coverage

    The 30-Day Satisfaction Guarantee does not cover the following:

  • Defects caused by excessive wear and tear
  • Abuse, neglect or improper use.
  • Items that have been attempted to repair.
  • Items purchased from an unauthorized reseller 
  • Items outside of the 30-day guarantee coverage period.
  • If you have any questions or need assistance with a return or replacement, please contact our Customer Service team.