Warranty Policy
30 Days Quality Warranty
We will provide 30 days warranty service from the date of receiving the order package.
How to Reach Us
Go to our Help Center and describe the issue in detail, including the return reason, along with your order number and SKU product number. For defective, incorrect or not as described item, please send us a clear picture or video of the problem.
Responsibility
The 30 Days Satisfaction guarantee does not cover the following: Any defect caused by:
- Excessive wear and tear.
- Abuse, neglect or improper use.
- Items that have been attempted to repair.
- Items purchased from an unauthorized reseller
- Items outside of the 30-day guarantee coverage period.
Please contact our Help Center for further help. We will do our very best to help you and reply to all messages within 24 hours.
Compensation time-frame
For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.
After this time, the refund timeframe is as below:
PayPal account refunds: Up to 48 hours.
Credit card refunds: Between 7-14 business days.
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Quality-Related Issue
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Items |
Responsibility of Return Shipping Charges |
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Refund |
Exchange |
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Within 14 Days |
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Customer |
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Within 30 Days |
× |
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Customer |
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Quality-Related Issue |
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Items |
Responsibility of Return Shipping Charges |
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Refund |
Exchange |
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Within 14 Days |
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√ |
Overture |
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Within 30 Days |
√ |
√ |
Overture |