FAQs
Ordering
Do you offer bulk discounts?
Do you offer bulk discounts?
Yes! Save more when you buy more! Apply the code that matches your order size below.See the breakdown below:
How to Redeem：
1. Shop: Browse our 3D filament collection and add items to your cart.
2. Qualify: Ensure your cart meets the minimum quantity for your desired discount tier.
3. Apply Code: Enter the discount code (e.g., code15) at checkout.
4. Save: Enjoy instant savings!
Why Buy in Bulk?
✅ Cost Efficiency: Lower cost per spool = bigger projects, smaller budget.
✅ Always Stocked: Never run out of filament during critical prints.
✅ Consistent Print Results: Get the same batch for large projects, ensuring color and material consistency.
Please note: 25% off is the maximum discount we can offer.
Reach out via our contact form or email service@overture3d.com for more assistance.
Where can I purchase Overture products?
Where can I purchase Overture products?
To ensure you receive authentic items with full support and warranty, Please purchase through our official channels:
1. Overture Web Shop
US Store – For U.S. customers
CA Store – For Canadian customers
Stay tuned—we're expanding to more regions to better serve our global customers!
2. Amazon
Available in:
Europe: Germany, France, Italy, Spain, Netherlands, Sweden
UK:UK
Why Buy Official?
Purchasing through authorized channels ensures:
- Genuine Overture products
- Full warranty and support
- Access to exclusive deals and bundles
Reach out via our contact form or email service@overture3d.com for more assistance.
Note: Scammers often promote unrealistically low prices on platforms like Facebook and Instagram to lure customers. If you placed an order through such a site, contact your bank or card provider immediately to report potential fraud.
Stock & Delivery
Where is My Order?
Where is My Order?
To check the status of your order, simply scroll to the bottom of our website and select "Track Your Order" under the Customer Support section.
You can track your order using either:
- Your order number and email address.
- Your tracking number (sent to you via email once your order has been shipped).
Once you locate your order, you’ll be able to see when it was shipped and track its journey on the map.
Typically, our products arrive within 3 days after shipping. If you're unable to track your order or believe it may be lost, please contact our Customer Service Team at service@overture3d.com for assistance.
How Can I Check Product Availability?
How Can I Check Product Availability?
You can view the stock status of any product directly on the product page of the Overture website. The available quantity is shown just below the “Quantity” selector.
- If the available stock is 250 units or fewer, you’ll see the exact number in stock.
- If the stock is greater than 250 units, it will display as “250+”.
If you’re planning to place a bulk order larger than 250 units, we recommend contacting our customer service team to confirm availability and receive personalized support.
Restocking usually takes 10–30 days, but may vary by product. For exact timelines or bulk orders, feel free to contact our customer service team service@overture3d.com.
Need help with a missing, damaged, or incorrect item?
Need help with a missing, damaged, or incorrect item?
At Overture, we aim for every order to arrive on time and in perfect condition, but we're here to help if it's lost,damaged,or incorrect.
Please report the issue through our contact form or email service@overture3d.com with the following details:
- Order Number
- Photos of the package and spool (if applicable — exterior and interior photos are preferred)
- Shipping Address
This helps us resolve the issue and arrange a replacement promptly.
We appreciate your patience and understanding as we continue to improve your experience.
Note: Failure to submit the requested information may delay the review process, and we may ask you to resubmit your request.
Product Support & Quality issue
What is the recommended storage method for Overture Filament?
What is the recommended storage method for Overture Filament?
At Overture, we’re committed to delivering high-quality filament through every purchasing channel.
To ensure optimal filament performance, we recommend:
- Storage Temperature: 15–25°C (59–77°F)
- Storage Environment: A sealed or airtight container is ideal to prevent moisture exposure
- Usage: Use filament within 1 year of receipt for best results, as it may no longer be vacuum-sealed or ideally stored
If your filament feels damp or shows signs of moisture—especially with materials like PETG,High Speed TPU,TPU, Nylon, ASA,or ABS—please refer to our ”Filament Drying Guide” in the FAQ section. Drying your filament can often restore its original print quality.
If you have more questions, reach out via our contact form or email service@overture3d.com for assistance.
What if my product has a quality issue?
What if my product has a quality issue?
If you encounter any quality issues, please contact our customer service team within 30 days of delivery.For more details, please see our warranty policy.
You can reach out via our contact us page located in the bottom of the Overture website or email us at service@overture3d.com.
Please include the following information for a faster processing time:
- Order number
- Relevant product name, quantity, and batch number
- Detailed description of the quality issue（with photos or videos showing the issue)
- Shipping address
This information helps us quickly locate your order and provide solutions, like a replacement.
If the information is missing, our customer service team will ask you to resubmit it, which may delay the process or result in the issue not being resolved.
Thank you for your understanding. We are committed to ensuring you have a positive experience with Overture!
Tech Questions
Which Filament ls Best for Outdoor or UV-Resistant Prints?
Which Filament ls Best for Outdoor or UV-Resistant Prints?
For outdoor use, ASA is the best choice due to its excellent UV resistance, weather durability, and strength—ideal for parts exposed to sunlight long-term.
PETG is a solid, easy-to-print alternative with good durability and moderate UV resistance, suitable for short- to medium-term outdoor use where some flexibility is acceptable.
Need Something Different?
If these options don’t fit your needs, we’d love to learn more about your project. Sharing details like the use environment, performance requirements, or printability concerns helps inform our product development.
We’re always exploring new materials, and your feedback shapes what comes next. Reach out via our contact form or email service@overture3d.com for more assistance.
How to access the Overture Filament TDS?
How to access the Overture Filament TDS?
Here you'll find Technical Data Sheets (TDS) for all Overture 3D print filaments, which will help you pick the right filament for your projects.
Each TDS includes information on:
- Physical Properties
- Mechanical Properties (Dry State)
- Recommended Printing Conditions
Find Your Filament TDS
Access each filament’s TDS via the links below:
OVERTURE_EASY Nylon_TDS_EN.pdf
OVERTURE_HIGH SPEED TPU_TDS_EN.pdf
OVERTURE_PC PROFESSIONAL_TDS_EN.pdf
OVERTURE_PLA PROFESSIONAL_TDS_EN.pdf
OVERTURE_SUPER PLA+_TDS_EN.pdf
Reach out via our contact form or email service@overture3d.com for more assistance.
How to access the Overture Filament SDS?
How to access the Overture Filament SDS?
This collection of Safety Data Sheets (SDS) covers all Overture 3D printing filaments, which will help you print safely and choose the right material for your projects.
Each SDS contains information on:
- Physical and Chemical Properties
- Health and Safety Hazards
- Safe Handling, Storage, and Disposal
- Emergency and First Aid Procedures
- Environmental Impact
- Product Identification and Regulatory Compliance
Find Your Filament SDS
Click on the links below to access the SDS for each type of 3D print filament we offer:
Reach out via our contact form or email service@overture3d.com for more assistance.
Reseller & Partnerships
How to become an official reseller of Oveture?
How to become an official reseller of Oveture?
While we do not currently offer a formal reseller program as part of our business model, we do provide
bulk order discounts through our US and CA online stores. This is a great option for those looking to purchase in larger quantities. (Stay tuned—we're expanding to more regions to better serve our global customers!)
These discounts are based on current product prices and cannot be combined with other promotions.We appreciate your support and look forward to exploring potential partnership opportunities in the future.
Reach out via our contact form or email service@overture3d.com for more assistance.
Can I collaborate with Overture?
Can I collaborate with Overture?
Yes! We’re always looking to partner with passionate 3D printing creators. We offer:
- Brand Ambassadorships – Share content, join campaigns, and enjoy exclusive perks
- Product Reviews – Test our filaments and share your honest feedback
- Beta Testing – Help us refine new products before they launch
- Project Sponsorships – Get filament support for unique and impactful projects
For more details, please visit our Partnership Program page, located at the bottom of our website.
Interested in Collaborating?
Please reach out to our customer service team (service@overture3d.com) with the following information:
- A brief overview of your audience and engagement
- Links to some of your top or most relevant 3D printing videos/posts
- Past collaborations or projects that highlight your style and quality
- Platforms you’re active on (YouTube, Instagram, TikTok, etc.)
- What kind of partnership you’re interested in (Ambassador, Reviewer, Beta Tester, Project Sponsorship)
Note: Failure to submit the requested information may delay the review process, and we may ask you to resubmit your application.
We look forward to hearing from you!
