Your consumer rights
These shipping terms do not limit your rights under applicable consumer law. Please report damage, missing items or non-delivery as soon as reasonably possible. A request to report an issue within 7 days helps us investigate promptly, but is not a deadline that removes your statutory rights. Photos can help where available; inability to provide a particular photo does not automatically exclude a legal remedy.
Our support response estimates do not extend a legal refund or remedy deadline. We will provide the remedy required by applicable law. A tracking scan alone does not conclusively establish that you received the goods. Changes to this policy do not reduce rights or promises applicable to an existing order.
For consumer orders in Germany, France and Spain, we remain responsible for the goods until you or a person you nominate takes physical possession, except where the legal exception for a carrier independently commissioned by you and not offered by us applies. We will deliver by the agreed deadline or, if none is agreed, without undue delay and within 30 days after the contract is entered into. If delivery is late, you may have the right to set an appropriate additional deadline and then end the contract, or to end it immediately where the law permits. Any resulting refund will be made without undue delay. Statutory withdrawal and legal guarantees remain unaffected.
At Overture 3D, we are committed to delivering high-quality 3D printing materials quickly, securely, and affordably to our European community. This policy outlines our shipping regions, rates, and support procedures.
1. Shipping Regions & Rates
We currently provide shipping services to the following countries:
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Germany (DE)
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France (FR)
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Spain (ES)
Shipping Rates:
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Orders below €29.99: €5.99 Flat Rate
- Orders €29.99 and above: Free Standard Shipping
2. Order Processing
We strive to get your materials moving as fast as possible.
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Timeline: Orders are typically processed within 2 business days.
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Weekends & Holidays: Orders placed on weekends or public holidays will begin processing on the following business day.
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Split Shipments: To ensure the fastest delivery, your order may be shipped in multiple packages from different regional warehouses. You will receive a unique tracking number for each package sent.
3. Delivery Estimates
We partner with trusted European carriers to provide reliable delivery.
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Standard Shipping: 3–7 business days after the order has been processed.
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Note: Delivery timelines are estimates. While we aim for speed, delays may occur due to peak seasons, local logistics disruptions, or extreme weather.
4. Support for Shipping Issues
If your order arrives damaged or is missing items, please contact us as soon as reasonably possible. Reporting within 7 days of delivery helps us investigate, but does not limit your statutory rights.
To expedite your request, please provide:
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Your Order Number.
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Clear photos of the damaged product, the outer shipping box, and the shipping label.
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A brief description of the issue (e.g., "Vacuum seal broken" or "Spool cracked during transit").
Resolution: Our team will review your claim and provide a replacement, refund, or further instructions within 3–7 business days.
5. Important Notes
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Import Duties & VAT: All prices displayed on our website are fully inclusive of VAT and import duties. We use DDP (Delivered Duty Paid) shipping to ensure there are no hidden fees or additional taxes to be paid upon delivery. The price you see at checkout is the final price you pay.
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Policy Updates: Overture 3D reserves the right to update this policy. The most current version will always be posted on our website.
6. Contact & Support
For the fastest assistance, please reach out via email. Our team is available to help you keep your printers running smoothly.
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Email: service@overture3d.com
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Response Time: 24/7 initial acknowledgment; full resolution within 3–7 business days.
